Refund Policy

FinSociety licences are digital goods issued against a manually verified UPI payment. These rules keep refunds simple and fair on both sides.

Full refund — no questions

• Key never activated: if your licence key has not been activated and you ask within 7 days of payment, we refund the full amount.
• Duplicate payment: if you paid twice for the same plan by mistake, the duplicate is refunded in full.
• Wrong plan, key unused: bought the wrong CFA level or track and the key is still unused? Within 7 days we either switch the plan or refund you in full — your choice.

If the software will not run

If FinSociety cannot run on a supported, up-to-date Windows system and our support team cannot fix it within 14 days of you reporting it, we refund the full amount and deactivate the key — even if it was activated while we tried.

After activation

Once a key is activated and the exam content is accessible, the licence is treated as consumed and is not refundable — the same way an opened exam-prep course is not returnable. This does not affect the “will not run” promise above.

Renewals

A renewal follows the same rules against the renewed period: refundable until the renewed period is first used after renewal, or if the software will not run as described above.

How to ask

Email [email protected] from the email tied to your key, with your 12-digit UTR and the reason. Approved refunds go back to the source UPI account within 7–10 working days, and we confirm by email when sent.

Chargebacks

If a payment is reversed or charged back, the associated licence key is deactivated. If it was an error, contact us and we will sort it out.